FAQ

Ticket information

Why are whole-day tickets no longer available for all days?

We want to give ticket-buyers greater opportunity to customise their experience at the Gothenburg Horse Show, while also giving more people the chance to enjoy the specific parts of the programme in which they are most interested.

Why can’t I select my own seat when buying a Series ticket or a Greatest Fan ticket?

Due to temporary technical limitations, this function does not work for these particular types of ticket, and you will instead be directed to the best possible seat by Ticketmaster’s system. It is regrettable if this affects your purchase.

We are a riding club and want to buy many tickets. How should we proceed?

If at least 20 people want to attend the same performance, you can book tickets at youth prices, regardless of their age. This offer applies to single tickets and Series tickets. Book your tickets here, using Ticketmaster’s form for corporate bookings https://help.ticketmaster.se/hc/sv/requests/new?ticket_form_id=360000623473 

COVID-19

How is the Gothenburg Horse Show affected by the new requirements for proof of vaccination?

From 1 December 2021, you will be required to present proof of vaccination in order to gain admission to indoor events attended by more than 100 people.
We are in the process of investigating how this will affect us, and we will continue to present updated information here. Naturally, we shall comply with the Public Health Agency’s advice and recommendations that apply to the holding of this event.
Valid proof of vaccination can be obtained by a person who has received two doses of the vaccine. A negative COVID-test is not valid.
Those aged under 18 years, and those with a certificate stating that they cannot receive the vaccination due to medical reasons, are not required to present proof of vaccination. This may change at any time, so it is important that you remain updated by checking folkhalsomyndigheten.se.  

Answers to commonly asked questions about proof of vaccination

What is the organiser Got Event doing to ensure that the Gothenburg Horse Show can be held safely?

Got Event is adapting the arenas with informational signs and stickers on both walls and floors, which will help visitors to ensure they comply with the applicable guidelines. Toilets and other areas will include the opportunity to exercise good hand hygiene in the form of hand sanitiser. 
Naturally, we shall comply with the Public Health Agency’s advice and recommendations that apply to the holding of this event.

Will I be able to keep my ticket if public attendance restrictions are reintroduced?

All purchases are time-registered, and in such a scenario, those ticket-holders who purchased their tickets first would be able to keep them. We would apply a first-come, first-served approach, on the basis of the time at which the ticket purchase was made.

How will the Gothenburg Horse Show be affected by the new requirements for proof of vaccination? 

From 1 December 2021, you will be required to present proof of vaccination in order to gain admission to indoor events attended by more than 100 people.
We are in the process of investigating how this will affect us, and we will continue to present updated information here. Naturally, we shall comply with the Public Health Agency’s advice and recommendations that apply to the holding of this event.

Valid proof of vaccination can be obtained by a person who has received two doses of the vaccine. A negative COVID-test is not valid.
Those aged under 18 years, and those with a certificate stating that they cannot receive the vaccination due to medical reasons, are not required to present proof of vaccination. This may change at any time, so it is important that you remain updated by checking folkhalsomyndigheten.se.  

Answers to commonly asked questions about proof of vaccination

Accessibility

Are there spaces for wheelchairs?

Wheelchair spaces can be booked via ticketmaster.se, in the same was as regular tickets. The booking of a wheelchair space includes the free admission of one escort. If additional escorts are required, please contact Ticketmaster by telephone on 0776-707777. Entrance is via our regular entrances. Spaces are available on row 6 of sections C, D, G, J, R and T.

Will there be audio descriptions and sign language interpreting?

Yes, audio descriptions and sign language interpreting will be available (in Swedish) throughout the entire event, but you must have booked a dedicated ticket for audio description or sign language. These ticket types are selected at the point of purchase. Audio descriptions and sign language interpreting are provided via Got Event’s accessibility app, which can be downloaded from App Store or Google Play.  The service is then activated by clicking on the broadcast in question under “direktsändningar”. 

Does Scandinavium have hearing loops?

Yes, Scandinavium has audio induction loops.
Three areas within Scandinavium are fitted with an audio induction loop. Signs are posted at the entrance to these sections:
– At the top, between sections C and D
– In the middle of sections C and D
– In the middle of sections R and T

Download Got Event’s accessibility app from App Store or Google Play. The amplification of the arena’s sound is then activated by clicking on the symbol for hearing loop. Please note that all audio descriptions and sign language are conducted in Swedish.

Other

May I take my dog with me to Scandinavium?

No. Only registered assistance dogs and guide dogs for the visually impaired are permitted inside Scandinavium.

Who is the organiser of the Gothenburg Horse Show?

The Gothenburg Horse Show is organised by the City of Gothenburg’s events and arena company, Got Event.

Are private individuals allowed to take pictures?

Private individuals are not permitted to use professional system cameras or video equipment (with interchangeable lenses). Compact cameras and cameras on mobile phones may be used. The pictures may only be taken for private use. Out of consideration to the riders and horses, flash photography is not permitted inside the arena.

As for all other events, only accredited photographers are permitted to bring system cameras.

Will EuroHorse be open?

EuroHorse will be open on 24-27 February. Tickets for the Gothenburg Horse Show on Wednesday 23 February will also be valid for EuroHorse on Thursday 24 February.

More information is available at https://eurohorse.se/

What will happen if the event is cancelled?

In the event that the Gothenburg Horse Show 2022 is cancelled, all ticket-purchasers will have the cost of their tickets refunded.